Assistance and Support

How can we assist you with DocSpace Sheets?

Thanks to its powerful features, DocSpace Sheets can help you optimize your business processes, simplify collaboration, and ensure accurate data synchronization. Our team of experts is ready to provide you with personalized support, from initial installation and configuration to ongoing assistance and troubleshooting.

Support for Installation and Configuration

Users can share specific parts of their worksheets with others, who can integrate them into their own, keeping the data constantly synchronized. This eliminates the need for emails or shared folders to send updated versions: SpreadSheetSpace automatically aligns worksheets to the latest version. Each user continues to work on their own files; sharing happens at the data level, not at the document level.

Automatic Updates

Our software updates are automatically distributed to users’ PCs without any manual action required on the users’ computers. You will always have access to the latest released features.

Business Process Analysis

Our team of experts is available to conduct a detailed analysis of business processes and identify areas where DocSpace can enhance efficiency and optimize operations.

Help Desk

We offer a dedicated Help Desk service to answer all your questions and provide timely and professional technical support.
The DocSpace team provides its partners with a second-level help desk through ticket submission, which will be addressed within 24 hours (by the next business day).
Depending on the nature of the request:

  • You will be contacted by phone if the details of the request are unclear.
  • You will be given a time estimate for handling the request.

How to request support

To request support, please fill out our dedicated form available in the support section of our website. 
Describe the issue you encountered in detail and submit your request. Our support team will respond promptly to provide the most suitable solution for your needs.

Do you have any other questions? Contact us

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